Shipping & Delivery
1) When do you post orders?
We post orders every evening between Monday-Friday. Orders placed after 12pm on Friday and over the weekend are sent on Monday evening. We also do not post orders when there's a Bank Holiday or a strike date to prevent items being held in mailing offices.
2) Can I send my items to more than one delivery address?
Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address.
If you have any queries about your delivery or need help placing your order, please get in touch.
3) I have received a card/gift but I don't know who sent it?
Usually the sender will add their name to the order, but if it's been left blank then please do get in touch.
You can get in touch with us by using our Contact Us form or via e-mail at contact@beeyoutifulgifts.co.uk.
We take Data Protection very seriously so we won't be able to give you any customer information.
We can however contact them and ask them to make themselves known to you!
4) Royal Mail Strikes
During Royal Mail strike dates, there will be delays to ALL deliveries.
We do not dispatch any orders the day before a Royal Mail strike date.
Unfortunately these delays caused by the Royal Mail strikes are beyond our control so all we can do is advise you to order early where you can.
5) Help! My order has arrived damaged.
Oops! We’re very sorry to hear this!
We pride ourselves on using good quality packing materials to keep things protected, but we cannot always control what happens in transit.
All of our greeting cards and gift vouchers are wrapped in cellophane and then placed and posted in hardbacked envelopes. They all have a clear "PLEASE DO NOT BEND" printed on the packaging.
All other items are posted appropriate cardboard smash-proof mailing boxes and then wrapped inside mailing bags. We add bubble wrap where necessary.
Please use our online form to Contact Us or send us an e-mail (contact@beeyoutifulgifts.co.uk).
Please tell us as much detail as you can about the damaged item you've received - pictures of the damaged item and its packaging sent to our e-mail is VERY useful! Also include your order number so we can rectify the issue.
6) Help! I’ve received someone else’s order by mistake.
Oops! We’re very sorry to hear that there’s been a mix-up.
Our greeting cards and gifts are packed by hand so unfortunately, on very rare occasions, incorrect packing is subject to human error.
Please use our online form to Contact Us or send us an e-mail (contact@beeyoutifulgifts.co.uk).
Please tell us as much detail as you can about the item you've received - a picture sent to our e-mail is VERY useful! Also include your order number so we can rectify the issue.
7) My order has not arrived and I think it's lost in the post. Can you track my item?
UK Orders
For Royal Mail 1st/2nd Class delivery - unfortunately we cannot track the location of your item as this is an untracked service.
For Royal Mail 1st/2nd Class Signed For & Tracked 24 Hours - we can use the barcode to find the last scanned location of the item using the Royal Mail Track & Trace service.
International Orders
We do send all International Orders via Royal Mail Tracked & Signed For. Using the barcode on the front of your parcel and on our online postal system, we can find the last scanned location of the item using the Royal Mail Track & Trace service.
Royal Mail do aim to try to deliver Tracked & Signed For items to Europe in 3-5 working days and worldwide within 5-7 working days. All items are fully tracked to delivery point and a signature is required on delivery.
However, despite their best efforts some services may be disrupted or delayed. We can only thank you for your patience and understanding.
Although it can be really frustrating when your order does not arrive within the estimated timeframe, we do not have any control over your order once it has been posted. We cannot submit claims until after 20 working days after the due delivery date for items going to Europe and after 25 working days for the rest of the world.
8) How long does it take to ship my order?
Once you have placed your order, it usually takes 24-48 hours to process it for delivery. However, during busier periods, this may be longer.
If you'd like an estimate as to when your order will be posted/shipped, please contact us via our Contact Us page or via our e-mail (contact@beeyoutifulgifts.co.uk).
9) How can I track my package?
All packages under £25 are sent via Royal Mail 2nd Class. The Royal Mail 1st/2nd Class service does not offer a tracked services, so the QR barcodes cannot be typed into Royal Mail Track & Trace. However, small parcels (eg. mugs or ceramic baubles) are scanned at their point of delivery with proof of location. This can be seen on Royal Mail Track & Trace.
Any orders placed over £25 will be sent via a tracked service (eg. Royal Mail 1st/2nd Class Signed For, Royal Mail 24 Hour Tracked). We take all our packages directly to our local Royal Mail Sorting Office. This means all of our parcels are taken immediately to the sorting department.
10) What if I am not at home?
If you are not home, most delivery providers will aim to schedule a new delivery date.
Royal Mail will usually leave you a card and offer a number of ways for you to receive your parcel.
Please note, if you're not home when delivery is due, you have to go to your local post office to collect your package in case it cannot be delivered to you.
11) Where do you ship?
We ship all over the world! This includes the United Kingdom, Europe, the United States, Canada, Australia, France and Germany.
Please note, there are some countries which we do not send to, but if you have any queries please contact us via our Contact Us page or via our e-mail (contact@beeyoutifulgifts.co.uk).