Returns

1) Help! My order has arrived and there's a spelling mistake.

We’re really sorry that your gift has a spelling mistake. We know how important it is for the personalisation to be spelt correctly and we’ll do our best to get a replacement with the correct spelling sent to you.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help is to see a photograph of the personalisation and spelling mistake.

Please contact us via e-mail at contact@beeyoutifulgifts.co.uk and attach a photo showing the spelling mistake.

Please remember, our personalised gifts are tailor-made for you, so our machines will print exactly the message you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes.

If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. Please contact us so we can check your order to see what should have been entered originally.

2) How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our workshop.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our service accepting your return.

3) Can I exchange an item?

We do not accept exchanges.

4) Do you accept returns?

We ask that you contact us for confirmation before sending any item back to us. We do accept returns in respect to the following conditions:

- The item must have been sold on our online store.

- The item should not have been used in any way.

- The return of exchange request is made within 28 days of delivery.

- The return is made within 14 days of the return request.

Please note, for items that have been personalised, we can only offer a like for like replacement if it is our fault.

To ask for a return, please contact us via our Contact Us page or via our e-mail address (contact@beeyoutifulgifts.co.uk).