Personalisation

1) I can't add all of the text I want to as there is a maximum character limit.

Some of our products can have more characters than advertised but others cannot due to the design of the product.

Please contact us to check whether we can alter the design at all to suit your requirements.

2) Can I use non-English characters?

We are currently only able to reproduce/print Standard English text.

Although the website may show the International characters/emojis/symbols/characters with accents etc. it may not print as submitted.

Usually the system prints either question marks or small boxes in place of the Non-Standard English text. This indicates a character that is not recognised and we are unable to reproduce it for you.

Please feel free to get in touch if you'd like more information or to see if a certain character is possible.

3) Can I change the wording on a product?

We currently have a wide range of gifts which are partly personalisable (you can change part of the text but not the design, or you can add photos but can’t change the text), and ones which can’t be personalised, so we hope you’ll always be able to find something to suit your needs.

We understand that some people have special names for their family members outside of the usual Mum/Grandma/Daddy etc. on offer, and we do try to cover a good mix of terms within our range. If you don’t see what you're looking for but have a specific name you use for someone, we suggest getting in touch with us before placing your order.

4) Do you have content restrictions?

Yes, we do have content restrictions. We do not permit personalised products to include any content or material which:

• Infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product.
• Infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality.
• Contravenes any applicable law (including, without limitation, any criminal law) or regulation.
• Is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person.
• Misrepresents identity or impersonates any person.
• Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person.
• Contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group.
• May harass, upset, embarrass or alarm any person.
• Gives the impression that it emanates from or has been approved by us.
• Advocates, promotes or assists any unlawful act.

5) Help! I've made a mistake in my personalisation.

We're only human and we know that mistakes can happen!

Where possible, we will try and help you out, however, we may not always be able to help if your order has already been started based on your original order.

Please contact us as soon as possible to see if you item is already in production. If it is, I'm afraid there may not be anything we can do and another order will have to be made with the correct information.

If you do need to contact us urgently, we recommend e-mailing us at contact@beeyoutifulgifts.co.uk and popping URGENT with your order number in the title/subject box.