My Account

1) Do I need an account?

Yes, to place an order you will need to be registered with us.

If you already have an account registered with us, there is no need to register again.

Simply login with your registered e-mail address and password.

2) How do I subscribe/unsubscribe from newsletters?

You can subscribe/unsubscribe from our newsletters at any point. Simply go to the bottom of any newsletter we have sent you and click "Unsubscribe". 

Alternatively, drop us a quick e-mail or message on the "Contact Us" page to let us know you wish to subscribe or unsubscribe from our newsletter and we can do this for you.

3) How do I delete my account?

4) How do I check my order status?

You can check the status of any order by going to the "My Account" section of the website and clicking on "Order History". Here you will find a list of all of the orders you have placed with us, alongside the date and time you ordered, the status and the total cost of the order. You can also view the contents of the order by clicking the "View" button next to the required order.

More information about the different order status meanings can be found in our "General Questions" category under "What is the status of my order?".

5) How do I change my address?

To change your address, simply head on over to the "My Account" page and click on "Addresses". Here you can choose whether to type in the address manually or find your address by typing in your postcode and choosing from the dropdown selector.

6) How do vouchers work?

7) Help! I've forgotten my username and/or password. How do I reset it?

Don’t worry! For security reasons we don’t keep a record of passwords, but we can email you a link so you can reset it yourself in no time. 

Simply go to the "Sign In/Create Account" page, click on ‘Forgot Password?’ and enter your registered email address. Once you’ve requested an email you’ll shortly find a link in your inbox leading you to a page where you can reset your password. 

You can also change your existing password at any time by logging in and visiting the "My Account" page.

Simply head to "Account Security", type in your current password and your new password and click "Change Password".