General Questions

1) My order is a gift. I don't want a receipt or any prices.

We never include receipts, prices or packing slips inside any of our parcels, knowing they are almost always a gift.

All order details, confirmations and dispatch notes will be sent via e-mail to the purchaser only.

2) What is the status of my order?

Once you have placed your order, we will send you an order confirmation e-mail. We then send e-mails throughout each stage from processing to dispatch. Each step is explained below:

Order Confirmed: We have confirmed your order and successfully received payment.

Order Processing: Your order is currently in production in our workshop. We cannot accept any changes/edits to your order.

Order Dispatched: We have shipped your order via your chosen Royal Mail service or by your chosen delivery partner at the checkout.

You can also view the status of your order from the “Order History” section on your Account Page on the website.

3) Can I change my order?

We can only change orders that are not in the processing stage. This means changes/edits can only be made if your order is in the "Order Confirmed" stage.

Once your order is under the status “Order Processing” or “ Order Dispatched” then we cannot accept any edits to your order.

To make changes to your order, please contact us via our Contact Us page or via our e-mail at contact@beeyoutifulgifts.co.uk.